TERMS OF SERVICE
RENTAL AGREEMENT TERMS AND CONDITIONS
Lessor hereby rents Vehicle to customer subject to all terms and conditions of the Agreement in consideration whereof Customer hereby acknowledges and agrees
— For international customers: passport is preferred
— For locals: social security is preferred
Customers are considered under-age if they are 23 years or younger. If such persons choose to rent a vehicle from us, ALL the following requirements must be adhered to:
1.Take up company insurance
2.Must leave double Credit Card security deposit
3.Must have two forms of ID.
AMEX, MASTER and VISA Card/Cash are accepted as form of payment.
Customers can pay for the rental in Cash or with a Credit Card /Bank Debit Card but Security Deposit should be made with a Credit Card Only and it varies from US$500.00 – US$1,000.00 (Depending on type of vehicle) is required for the rental vehicles.
Renters must present a valid credit card (Visa, Master, Amex-Cards). An imprint /copy of the renter’s credit card is required with a valid pictured ID/passport. Debit cards are not accepted as security deposit. All vehicles must be returned at the time and location agreed on the rental contract. Additional drivers are not allowed to return the rental. Rental MUST be returned by the contract holder.
Charges will be applied for late returns at US$15.00 per hour and after 3 hours; a full day rate will enter into effect.
Rentals should be returned with the same level of fuel as rented out with. Extra fuel is customer’s responsibility as no refunds will be granted. A service fee in addition to the cost of the fuel will apply for shortage of fuel. Customers are strongly advised to refuel to the same level they received before returning the rental.
No Refunds on early returns- PLEASE INSURE THAT YOUR RETURN DATES ARE FIRM.
Rental extensions should be paid by customers before the original time on the contract expires.
Failure to call (for extra hours) or make payment (for extra days) will result in void of insurance and any issue arising while not under an agreement will be customer’s responsibility.
Highway speed limit is 55mph/90kmh on highway and 15mph-25mph in villages.(note: there are many villages along the highway.)
A cleaning fee of US$50.00 will be charged if the rental vehicle is returned in a condition considered dirty beyond normal or that caused by regular road use. We have a NON-SMOKING policy inside our rental. A USD $200.00 fee will apply for not adhering to our non-smoking policy.
Vehicles are NOT ALLOWED on Manatee / Coastal Road.
Not all credit card offers full international coverage, Please note accidents here are not reported to the USA and customers who qualify to decline is responsible to pay full cost upfront. Customers paying with credit card cannot decline CDW Insurance if renting for less than 3 days. Customers who have purchased our CDW insurance will be responsible for the 1st US$1,000.00 DEDUCTIBLE (no matter the extent of damages or whether fault is accepted or not) in a collision before the insurance kicks in. Declining our insurances puts customer’s at 100% responsibility no matter if fault is accepted or not for any or all damages. Total cost of damages must be paid upon return of the rental and customers can claim reimbursement with their credit card company. Your credit card company covers you “their customers” not our rentals due to the roads and highways in Belize. It’s best to be safe than sorry!
ALL vehicles must remain within the country of Belize. You may not exit the country with our rental car. Our rentals are NOT ALLOWED in Chetumal Quintana-Roo (Mexico) or Flores Peten/ Tikal (Guatemala).
Vehicles must be returned to agreed location either Main Office (4.5 Miles Philip Goldson Highway) or International Airport (Philip S.W. Goldson International Airport). If our rental is to be dropped off in Placencia or somewhere else than agreed location, a drop off fee will incur for that service and must give advance notice in order for us to offer such service. Charges are calculated at the time of booking or request.
If there is any emergency situation that needs to be addressed, please call or WhatsApp our 24hr service +501-631-1111 or +501-660-0060.
If you are involved in an accident, please call 911 then call us to report the accident so we can guide you on the steps what to do. Do not move or abandon the vehicle until the police and insurance inspector have arrived and notify us immediately.
Road from Belize City to Placencia is all paved, but most tourist attractions requires a 2WD High Clearance Vehicle. Once you divert off from the Main Highways and going in Mountain Pine Ridge a 4WD is strongly recommended and a heavy duty 4×4 vehicle is required beyond Douglas Silva checkpoint to CARACOL Mayan Site. PLEASE DRIVE SAFETLY WITH CAUTION WHEN HEADING TO RESORTS ALONG THE HYDRO /ARENAL ROAD. YOU WILL BE 100% RESPONSIBLE FOR ANY DAMAGES THAT THE RENTAL MAY SUSTAIN IF YOU DECIDE TO USE THOSE RESORTS ROADS AS THEY ARE HAZARDOUS, IT WILL BE AT YOUR OWN RISK.
*IMPORTANT* DRIVING IN BELIZE: on an added note, driving in Belize is like driving anywhere else in the world except for one thing. When making a left hand turn any approaching vehicle or any vehicle immediately behind you has the right away. You must pull over to the extreme right hand side of the road and let both lanes of traffic clear before turning left.